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FLAGRAZOR stands behind the quality and performance of our product, and we want you to be completely satisfied with your purchase. Our return and refund policy is designed to provide you with peace of mind, ensuring a seamless experience.

return policy

Last updated November 24th, 2023.

30-Day Return Policy

We offer a 30-day return policy from the date of delivery. If for any reason you are not satisfied with your FLAGRAZOR, you have the option to return it within this timeframe. To be eligible for a return, the product must be in its original packaging, unused, and in the same condition as received.

DC Motor 1-Year Warranty

We are confident in the durability of our product, and to further enhance your confidence, FLAGRAZOR provides a 1-year warranty on the DC Motor. If you encounter any issues related to the DC Motor within this period, we will gladly repair or replace it.

Return Process

  1. Contact our Customer Support Team: Before initiating a return, please contact our customer support team at [support@flagrazor.com] to notify us of the issue and receive further instructions.

  2. Pack the Product: Securely pack the FLAGRAZOR in its original packaging, ensuring it is well-protected for the return journey.

  3. Shipping Costs: Please note that the shipping costs for returns are the responsibility of the customer. We recommend using a trackable shipping service to ensure the safe return of the product.

  4. Inspection and Refund:

    • Once we receive the returned product, our team will inspect it to ensure it meets the return criteria.

    • If the return is approved, a refund will be initiated to your original method of payment.

Refund Timeline

Please allow 7-10 business days for the refund to be processed after we receive the returned product. The actual timeline may vary depending on your financial institution.

Exclusions

The 30-day return policy and 1-year warranty do not cover damage caused by improper use, modifications, or unauthorized repairs.

Contact Us

If you have any questions or concerns about our return and refund policy, please reach out via our contact form.

At FLAGRAZOR, we are committed to ensuring your satisfaction and providing a smooth experience with our product. Thank you for choosing FLAGRAZOR as your preferred flag-raising solution! 

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